Legal

Terms of service

Last updated: 7 July 2026

These terms are written to be read, not skimmed past. They govern your use of Veysa. If anything here is unclear, email hello@veysa.ae and we will explain it in plain language.

  1. Who we are
  2. Accounts and eligibility
  3. Subscriptions, trials, and billing
  4. Enrichment credits
  5. Acceptable use
  6. Data protection
  7. Registry and third-party data
  8. Intellectual property
  9. Availability and support
  10. Disclaimers and liability
  11. Suspension and termination
  12. Changes to these terms
  13. Governing law
  14. Contact

1. Who we are

Veysa is operated by Hyperion Technologies FZCO, a free zone company registered in the United Arab Emirates ("Veysa", "we", "us"). These terms form a binding agreement between Hyperion Technologies FZCO and the business you represent ("you", "customer") and cover the veysa.ae website, the application at app.veysa.ae, the API, and related services (together, the "service").

Veysa is a business-to-business product. By creating an account you confirm that you are acting in the course of business, that you are authorised to bind the entity you sign up for, and that you accept these terms together with our privacy policy.

2. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for safeguarding credentials and for all activity under your account and seats. Notify us promptly at hello@veysa.ae if you suspect unauthorised access. Each seat is for one named individual; sharing a seat between people is not permitted.

3. Subscriptions, trials, and billing

Plans, prices, and plan limits are listed on our pricing page and form part of these terms. Paid plans are billed per seat, monthly or annually, through our payment processor (Stripe). Prices are stated exclusive of taxes; where UAE VAT or another tax applies, it is added at the applicable rate.

New accounts receive a 14-day Pro trial without payment details. When the trial ends, your account moves to the free plan unless you subscribe. Subscriptions renew automatically until cancelled. Upgrades take effect immediately with a prorated charge; downgrades and cancellations take effect at the end of the current billing period, and you keep access until then. Annual plans are billed upfront and are not refunded for the unused period on cancellation, except where the law requires otherwise.

If we change published prices, existing customers keep their current price for 12 months from the change, and we give at least 90 days written notice.

4. Enrichment credits

Enriching a contact (unlocking verified email, phone, and related details) consumes one credit. Plan credits reset each month and do not roll over. Top-up credits purchased separately never expire while your account remains active. If our enrichment waterfall cannot return verified contact data, the attempt does not consume a credit.

5. Acceptable use

You agree not to:

  • scrape, crawl, or bulk-extract the service or build or train a competing database or model from it;
  • resell, sublicense, or redistribute Veysa data as a standalone dataset or data product;
  • share seats or circumvent plan limits, rate limits, or technical protections;
  • reverse engineer the service except where the law permits it despite this clause;
  • use data obtained through the service for unlawful outreach, including outreach that violates the UAE telecommunications and anti-spam rules, cold-calling restrictions, or the equivalent rules of any jurisdiction you contact;
  • upload malicious code or use the service to infringe any third party's rights.

You are responsible for how you use exported data in your own systems and campaigns, including obtaining any consents your outreach channels require.

6. Data protection

We process personal data in accordance with the UAE Personal Data Protection Law (PDPL) as described in our privacy policy and on our trust page. A standard data processing agreement is available to any customer on request from dpo@veysa.ae. Once you export data from the service, you are the controller of that copy and responsible for handling data subject requests against it; our opt-out and suppression mechanisms are described at app.veysa.ae/opt-out.

7. Registry and third-party data

Company data in Veysa derives from government registries, open-licence datasets, and third-party providers, each identified through in-product source attribution. Registry and authority names identify data provenance only; no government affiliation or endorsement is implied. Open data is used under its applicable licence, including the Dubai Open Data Licence, CC BY 3.0 AU, and CC BY 4.0. Registry data reflects the source at the time of collection and may lag the underlying register.

8. Intellectual property

We own the service, including software, design, and the compilation of the database. You own your account data (lists, notes, saved searches). We grant you a non-exclusive, non-transferable licence, for the term of your subscription, to use the service and to use exported data within your organisation for your own sales, marketing, and research. Clause 5 limits redistribution.

9. Availability and support

We operate the service with commercially reasonable skill and care and aim for high availability, but we do not promise uninterrupted operation and we may run maintenance windows. Support is provided by email; priority support applies on the Business plan.

10. Disclaimers and liability

Data intelligence is probabilistic. Verification signals, confidence scores, and AI-generated briefings are quality indicators, not guarantees, and AI content can contain errors; review it before relying on it. The service is provided "as is" to the maximum extent the law allows.

Neither party is liable for indirect or consequential loss, lost profits, or loss of data. Our total aggregate liability under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim (or USD 100 if you are on the free plan). Nothing in these terms excludes liability that cannot be excluded under UAE law.

11. Suspension and termination

You can cancel at any time from your account settings. We may suspend or terminate the service for material breach of these terms (including clause 5), for non-payment, or where required by law; where practical we will warn you first and give you a chance to fix the problem. On termination we delete tenant data as described in the privacy policy. Clauses that by their nature survive (including 5, 8, 10, and 13) survive termination.

12. Changes to these terms

We may update these terms as the product and the law evolve. For material changes we give at least 30 days notice by email or in-product notice; continued use after the effective date is acceptance. The "last updated" date above always reflects the current version.

13. Governing law

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute arising from these terms or the service, subject to any mandatory rules that provide otherwise.

14. Contact

Hyperion Technologies FZCO · United Arab Emirates
General: hello@veysa.ae · Data protection: dpo@veysa.ae